Blackmagic Design

Refund Policy

Thank you for shopping with Blackmagic Design. We really hope that you enjoy your purchase. We understand that there may be circumstances under which you may want to make a return. The following information outlines how to cancel an order, return an item or request a refund. This refund policy covers purchases that have been made through the www.blackmagicdesign.com/sg website only.

  1. Refunds on Blackmagic Design Products

    1. We offer a 7 day money back guarantee for all purchases made on our website, excluding software. In order to be eligible for a refund, you have to return the product within 7 calendar days of your purchase. The product must be in the same condition that you received it and undamaged in any way.

      When a refund is approved you will receive it through the same payment method you used to make the purchase.

      These refund rights are separate from any legal rights you may have if the product is either faulty or misdescribed.

  2. Faulty Goods

    1. We make every effort to ensure our products are as good as they can be. If, you receive something that is faulty then you can request a:

      • Refund or replacement of the faulty item.
      • Refund of any shipping costs you may have incurred in returning the item to us.

      If this is the case then please contact us www.blackmagicdesign.com/sg/support.

  3. Refunds on Software

    1. You can request a refund for any Blackmagic Design software purchased from www.blackmagicdesign.com if the request is made within 7 days of purchase. After 7 days, you will no longer be eligible to receive a refund. If you have any additional questions or would like to request a refund, feel free to contact your nearest support team at www.blackmagicdesign.com/sg/support.

      These refund rights are separate from any legal rights you may have if the content supplied is either faulty or misdescribed.

  4. How Do I Request a Refund?

    1. You can request to refund an order by contacting your local support team at www.blackmagicdesign.com/sg/support. After we receive your request, our team will review it and process your refund based on presentation of a receipt or proof of purchase within 7 days.

      If you are not able to provide your receipt, or you have initiated the return more than 7 calendar days after your purchase, unfortunately you will not be eligible for a refund. Please contact your nearest customer support team at www.blackmagicdesign.com/sg/support if you any questions.

  5. What Happens When I Request a Refund?

    1. After we receive your item, our team will inspect it and process your refund. To be eligible for return, your item must be unused and in the same condition that you received it and meet the following conditions:

      • Your item must be in the original packaging.
      • Your item needs to have the receipt or proof of purchase.
      • You will be responsible for paying for your own shipping costs for returning your item.
      • Shipping costs are nonrefundable except in the case of faulty items.

      If the product is damaged in any way, or you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund. Please contact your nearest customer support team at www.blackmagicdesign.com/sg/support if you have any questions.

  6. How Long Do Refunds Take?

    1. We usually review, verify, and process refund requests within five working days. If successful, it may take longer for your statement to reflect the credit as refunds take different amounts of time depending on how you paid. If we’ve processed the refund and you haven’t received your money back yet, please contact your credit card company or bank as it may take some time before your refund is processed by them. If you still haven’t received your refund after 10-12 working days, please contact your nearest support team at www.blackmagicdesign.com/sg/support